Insurance Lead-VP/AVP (US Insurance)

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  15 - 20 Yr      Gurugram      25 - 30      Full Time      Insurance & Financial Service      CUSTOMER SERVICE, OPERATION   
Skills: Carrier Licensing Processing, Client Management, Customer Satisfaction, Excellent Communication, Leadership, Service Delivery, Transition, US Insurance    Posted 3 years ago
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We are inviting applications for the role of VP/AVP – Insurance Lead  

In this role, You will be responsible for leading the business unit of more than 200+ resources to its maximum potential. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports, and meeting defined quality, customer experience, and efficiency requirements.

Minimum qualifications 

  • Understanding of US Insurance Industry, experience, and excellent knowledge of Carrier Licensing processing
  • 15+ Years of Experience with specialization in US Insurance Sector
  • Experience in handling 100+ resources at Leadership Level
  • Excellent operating skills- People management, Client management and will be a plus managing basic hygiene operations
  • Ability to prioritize and manage effectively across many competing and concurrent tasks
  • Ability to manage multiple geographies and understand the cultural nuances
  • Ability to manage through indirect authority and matrixed organization structures.
  • Strong negotiation, facilitation and influencing, and consensus-building skills
  • Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within organization and Client organization
  • Ability to work with all levels of the organization
  • The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities
  • Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps
  • Proactively understand Clients’ business needs and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation

Responsibilities 

  • Drive transformation projects from operations, digital asset implementation, standard methodologies’ framework, case studies, benchmarking for making processes more efficient and effective
  • Effectively engage with customers to understand and address customer pain points
  • Provide direction and mentorship to the operations team for the delivery of goals, promote a learning culture and build a solid team
  • Align to customer goals and deliver on commitments consistently
  • Foresee risks, be proactive and predictive while developing mitigation plans
  • Build impactful customer relationships; improve Net Promoter Score. maintain the existing book of business, and drive revenue growth.